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Contact Us

For General inquiries please contact us via email

info@ruesaintpatrick.com

For urgent inquires please call us (514) 516 3737

Mailing Address: 5524 Rue Saint Patrick, Suite #508, Montréal, Québec, Canada, H4E1A8 

FAQ

WHAT IS THE RETURN POLICY?
Our return & exchange policy lasts 30 days from when you receive your items. You must contact us by email or from a form on our website within 30 days of receiving your goods for an exchange for different item(s) or to return any items for a refund to your Credit Card. To be eligible for a return, your item must be in its original packaging, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase such as your five digit order #. Please email us at info@ruesaintpatrick.com for instructions on how to proceed for a return for a refund or an Exchange for a different item or size.
How do I return items for a refund?
You can mail items to us for a refund by mailing them to 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8 or contact us by email and we can provide a Return Label with either Canada Post or with Fedex USA to return items to us for an Exchange or a Return. Please note if we provide the Shipping Label for a return for a refund, a $15 restocking fee may apply and will be deducted from your Refund. In the case of an Exchange: we provide a Free Exchange Label, valid for 30 days for you to send us items back and will mail you other item(s) of your choice to try out with no additional charge to you.
How do I Exchange my Order? 
Contacting us at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) is the first step to setup an Exchange! We often set items aside for our customers to ensure they are not sold-out as some items definitely go fast! Be sure to reference your Order # which is normally 5 digits like Order #19849 and try to reference the SKU # or name of Shirt(s) or other items you’d like to Exchange with us. For example: I would like to Exchange the Bordeaux Shirt I ordered in “L” for the 511891-098-XL in “Extra-Large” [Reims Easy-Care Shirt in White] We know how hard it can be to find Clothing that fits perfectly and this is why Rue Saint Patrick will always provide a Free Exchange Label either with Canada Post or Fedex in the USA for customers to help them return items originally purchased in Exchange for Shirts or other clothing items in a different size, style, fabric or colour.
How do I return multiple items or Orders? 
Be sure to specify what items you’d like to return and please reference when possible the Order Number(s) For  example: “Order #19890  & Order #20201: would like to return 3 Shirts size “Large” - and would like to try your “XL” in the same shirts if possible!” Is an example of how to best communicate you’d like to Exchange 3 Shirts from L -> XL. Communicate with us anytime by emailing us at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) or by calling 5145163737 with any quick questions about our Products or Return & Exchange Policy!
How do I return an item that is damaged? 
We strive to ensure all items shipped are thoroughly inspected for Quality Assurance before being fulfilled and shipped to customers all over the world! Very rarely, a mistake may occur and a defective Product might be received. In all instances, we sincerely appreciate when customers forward us a photo and description of the defect in question by emailing a photo by email to info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) If we are able to replace the Shirt with an equivalent shirt to replace it, we will do so, if the shirt is sold-out we can offer a different shirt or item to replace the defective item. For details on how to return any defective merchandise, simply email us for instructions on how to proceed.
How long do I have to initiate and drop off my return? 
We have a Flagship store located at 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8. You are welcome to drop off any items here for a refund to your Credit Card or an Exchange for something else Monday - Friday: 11:00am - 5:30pm or Saturdays from 11:00am - 5:00pm, please note the store is normally closed Sundays and closed on all Public Holidays. For Online shopping, you always have 30 days from the moment you receive the items to contact us by email at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) or by using an online form on our website to initiate a request for a Return for a Refund or an Exchange for something else. Once you receive a Return Label or Exchange label from us, those labels are typically valid for 30 days and so you have around 1 month to act on returning items to us either by mail or in-store in person.
How long will my return take to process? 
Once we receive items at our store located at 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8 we will issue a refund to your Credit Card. You can expect an automated email referring to your Order #, the amount refunded and the items that were returned and restocked at our store. After that, you can expect the refund / balance to your Credit Card to be applied within 5 - 7 business days. This is according to our payment processor, Shopify. Any questions about returns being processed can be directed to 1-514-516-3737 or email us anytime at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) for any questions about Returns being processed.
How do I check my Return Status? 
If Rue Saint Patrick provides you with a Return Label it will certainly have a Tracking # associated with it! Once you see the item is on its way and has arrived in “Montréal, Québec” you can rest assured the refund will be processed within a matter of days. Once the items are delivered, we immediately issue refunds to orders being returned for a refund or send items in Exchange that have been set aside in the case of customers exchanging items for a different size or style. For General Order Tracking of Orders, visit our website, click on “Order Tracking” and you can track when your order will arrive without having to visit the Shipping Partner’s website like USPS or Canada Post!
How can I reprint my Return Label? 
We send all Return Labels and if applicable, Commercial Invoices & Packing Slips by email! Check your email inbox and do a search for info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) all our Exchange Labels and Return labels are sent from this email address. If you still can’t find it, please email us and we are always happy to re-send Exchange Labels and Return labels already generated but please note: they are only valid for 30 days and do expire after that. Use any regular printer to print the Return Label and attach it with tape to the package to return the items to us for a refund or an Exchange for something else.
Have additional questions? 
We are happy to help customers with any questions or queries you might have about our products, our customer service, any of our shipping, returns & exchange policies or any other subject associated with our store! The best way to contact us is by email at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) but if you have quick questions about products, the status of an order or exchange do not hesitate to call us anytime at 1-514-516-3737 we would be happy to help you in any way we can!

Returns and Exchanges

We want you to be 100% satisfied with your Purchase

START AN ONLINE RETURN OR EXCHANGE

Click “Start Return”and follow the on-screen instructions. Please have your Order number on hand and all items in their original, tagged condition. It is helpful to have the SKU # of the items you want to Return or Exchange with us to share which items you’re interesting in returning for a refund or exchanging for something else.

PACKAGE ITEMS

Print your return label and place your printed label on the package. Include a copy of the original packing slip in the box so that we can easily locate your order.Drop off your package at your nearest Canada Post orFedex location. To ensure you receive a timely refund, package each order with their corresponding labels or commercial invoice!

RECEIVE A REFUND CONFIRMATION

Once we receive the items returned to us for a refund, we will issue an email confirming we received the items and have started to process your Refund. You can expect your refund to be fully processed within 5 - 7 business days following the receipt of your return.

 

 

OVERVIEW

This website is operated by Rue Saint Patrick. Throughout the site, the terms “we”, “us” and “our” refer to Rue Saint Patrick. Rue Saint Patrick offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS

Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear in our e-commerce store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We take all reasonable care to ensure that all details, descriptions and prices of products are as accurate as possible. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. Despite our efforts in synchronizing the website merchandise with our stock, some Items that appear on the website may be out of stock upon purchase. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed. All our products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any product in a business or public environment.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Rue Saint Patrick, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Rue Saint Patrick and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5524 Rue Saint Patrick, Suite #508, Montréal, Quebec, Canada, H4E1A8.

 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@ruesaintpatrick.com

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