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Contact Us

For General inquiries please contact us via email

info@ruesaintpatrick.com

For urgent inquires please call us (514) 516 3737

Mailing Address: 5524 Rue Saint Patrick, Suite #508, Montréal, Québec, Canada, H4E1A8 

FAQ

WHAT IS THE RETURN POLICY?
Our return & exchange policy lasts 30 days from when you receive your items. You must contact us by email or from a form on our website within 30 days of receiving your goods for an exchange for different item(s) or to return any items for a refund to your Credit Card. To be eligible for a return, your item must be in its original packaging, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase such as your five digit order #. Please email us at info@ruesaintpatrick.com for instructions on how to proceed for a return for a refund or an Exchange for a different item or size.
How do I return items for a refund?
You can mail items to us for a refund by mailing them to 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8 or contact us by email and we can provide a Return Label with either Canada Post or with Fedex USA to return items to us for an Exchange or a Return. Please note if we provide the Shipping Label for a return for a refund, a $15 restocking fee may apply and will be deducted from your Refund. In the case of an Exchange: we provide a Free Exchange Label, valid for 30 days for you to send us items back and will mail you other item(s) of your choice to try out with no additional charge to you.
How do I Exchange my Order? 
Contacting us at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) is the first step to setup an Exchange! We often set items aside for our customers to ensure they are not sold-out as some items definitely go fast! Be sure to reference your Order # which is normally 5 digits like Order #19849 and try to reference the SKU # or name of Shirt(s) or other items you’d like to Exchange with us. For example: I would like to Exchange the Bordeaux Shirt I ordered in “L” for the 511891-098-XL in “Extra-Large” [Reims Easy-Care Shirt in White] We know how hard it can be to find Clothing that fits perfectly and this is why Rue Saint Patrick will always provide a Free Exchange Label either with Canada Post or Fedex in the USA for customers to help them return items originally purchased in Exchange for Shirts or other clothing items in a different size, style, fabric or colour.
How do I return multiple items or Orders? 
Be sure to specify what items you’d like to return and please reference when possible the Order Number(s) For  example: “Order #19890  & Order #20201: would like to return 3 Shirts size “Large” - and would like to try your “XL” in the same shirts if possible!” Is an example of how to best communicate you’d like to Exchange 3 Shirts from L -> XL. Communicate with us anytime by emailing us at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) or by calling 5145163737 with any quick questions about our Products or Return & Exchange Policy!
How do I return an item that is damaged? 
We strive to ensure all items shipped are thoroughly inspected for Quality Assurance before being fulfilled and shipped to customers all over the world! Very rarely, a mistake may occur and a defective Product might be received. In all instances, we sincerely appreciate when customers forward us a photo and description of the defect in question by emailing a photo by email to info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) If we are able to replace the Shirt with an equivalent shirt to replace it, we will do so, if the shirt is sold-out we can offer a different shirt or item to replace the defective item. For details on how to return any defective merchandise, simply email us for instructions on how to proceed.
How long do I have to initiate and drop off my return? 
We have a Flagship store located at 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8. You are welcome to drop off any items here for a refund to your Credit Card or an Exchange for something else Monday - Friday: 11:00am - 5:30pm or Saturdays from 11:00am - 5:00pm, please note the store is normally closed Sundays and closed on all Public Holidays. For Online shopping, you always have 30 days from the moment you receive the items to contact us by email at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) or by using an online form on our website to initiate a request for a Return for a Refund or an Exchange for something else. Once you receive a Return Label or Exchange label from us, those labels are typically valid for 30 days and so you have around 1 month to act on returning items to us either by mail or in-store in person.
How long will my return take to process? 
Once we receive items at our store located at 5524 Rue Saint Patrick, Unit #508, Montréal, Québec, Canada, H4E1A8 we will issue a refund to your Credit Card. You can expect an automated email referring to your Order #, the amount refunded and the items that were returned and restocked at our store. After that, you can expect the refund / balance to your Credit Card to be applied within 5 - 7 business days. This is according to our payment processor, Shopify. Any questions about returns being processed can be directed to 1-514-516-3737 or email us anytime at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) for any questions about Returns being processed.
How do I check my Return Status? 
If Rue Saint Patrick provides you with a Return Label it will certainly have a Tracking # associated with it! Once you see the item is on its way and has arrived in “Montréal, Québec” you can rest assured the refund will be processed within a matter of days. Once the items are delivered, we immediately issue refunds to orders being returned for a refund or send items in Exchange that have been set aside in the case of customers exchanging items for a different size or style. For General Order Tracking of Orders, visit our website, click on “Order Tracking” and you can track when your order will arrive without having to visit the Shipping Partner’s website like USPS or Canada Post!
How can I reprint my Return Label? 
We send all Return Labels and if applicable, Commercial Invoices & Packing Slips by email! Check your email inbox and do a search for info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) all our Exchange Labels and Return labels are sent from this email address. If you still can’t find it, please email us and we are always happy to re-send Exchange Labels and Return labels already generated but please note: they are only valid for 30 days and do expire after that. Use any regular printer to print the Return Label and attach it with tape to the package to return the items to us for a refund or an Exchange for something else.
Have additional questions? 
We are happy to help customers with any questions or queries you might have about our products, our customer service, any of our shipping, returns & exchange policies or any other subject associated with our store! The best way to contact us is by email at info@ruesaintpatrick.com (mailto:info@ruesaintpatrick.com) but if you have quick questions about products, the status of an order or exchange do not hesitate to call us anytime at 1-514-516-3737 we would be happy to help you in any way we can!

Returns and Exchanges

We want you to be 100% satisfied with your Purchase

START AN ONLINE RETURN OR EXCHANGE

Click “Start Return”and follow the on-screen instructions. Please have your Order number on hand and all items in their original, tagged condition. It is helpful to have the SKU # of the items you want to Return or Exchange with us to share which items you’re interesting in returning for a refund or exchanging for something else.

PACKAGE ITEMS

Print your return label and place your printed label on the package. Include a copy of the original packing slip in the box so that we can easily locate your order.Drop off your package at your nearest Canada Post orFedex location. To ensure you receive a timely refund, package each order with their corresponding labels or commercial invoice!

RECEIVE A REFUND CONFIRMATION

Once we receive the items returned to us for a refund, we will issue an email confirming we received the items and have started to process your Refund. You can expect your refund to be fully processed within 5 - 7 business days following the receipt of your return.

At Rue Saint-Patrick are always looking for new opportunities and new retail partners to work with. You can purchase our Clothing in 300+ retail stores across Canada & the USA in addition to shopping online on www.ruesaintpatrick.com

If interested in working with Rue Saint-Patrick please contact: ivan@canabrogue.com or call 5145163737 for any Wholesale inquiries. 

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