Contact Us
For General inquiries please contact us via email
info@ruesaintpatrick.com
For urgent inquires please call us (514) 516 3737
Mailing Address: 5524 Rue Saint Patrick, Suite #508, Montréal, Québec, Canada, H4E1A8
FAQ
WHAT IS THE RETURN POLICY?
How do I return items for a refund?
How do I Exchange my Order?
How do I return multiple items or Orders?
How do I return an item that is damaged?
How long do I have to initiate and drop off my return?
How long will my return take to process?
How do I check my Return Status?
How can I reprint my Return Label?
Have additional questions?
Returns and Exchanges
We want you to be 100% satisfied with your Purchase
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START AN ONLINE RETURN OR EXCHANGE
Click “Start Return”and follow the on-screen instructions. Please have your Order number on hand and all items in their original, tagged condition. It is helpful to have the SKU # of the items you want to Return or Exchange with us to share which items you’re interesting in returning for a refund or exchanging for something else.
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PACKAGE ITEMS
Print your return label and place your printed label on the package. Include a copy of the original packing slip in the box so that we can easily locate your order.Drop off your package at your nearest Canada Post orFedex location. To ensure you receive a timely refund, package each order with their corresponding labels or commercial invoice!
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RECEIVE A REFUND CONFIRMATION
Once we receive the items returned to us for a refund, we will issue an email confirming we received the items and have started to process your Refund. You can expect your refund to be fully processed within 5 - 7 business days following the receipt of your return.
Free Shipping over $70 CAD:
-We offer Free Shipping for all orders over $75 CAD.
-We ship to anywhere in Canada or the USA between Monday to Friday.
-Most customers receive their orders within 2 - 7 business days
-Orders placed before 12:00 pm EST will be shipped the same day.
-Orders placed after 12:00 pm EST will be shipped the following business day.
Shipping Costs for Clothing:
Automatically calculate the shipping cost of your order with our shipping calculator (on the shopping cart page prior to checkout). The typical shipping cost to purchase 1 item such as a Shirt is $12.
Mask Shipping Policy:
All 3 Packs of Reusable & Washable Masks can be shipped anywhere in Canada for $2. Buy Three or more 3 Packs: get Free Expedited Shipping.
Delivery & Tracking:
Rue Saint Patrick processes all orders on weekdays (Monday through Friday, excluding holidays). Although most orders will be shipped out within 3 business days or less, please allow up to 7 business days. You will receive an email confirmation with tracking information once your order has shipped.
Orders within Canada are always granted a tracking number. US and international orders are not granted a tracking number unless the shipping method selected at checkout includes tracking (Canada Post currently does not offer tracking for US and international orders using their “Small Packet” service).
Estimated shipping time based on Canada Post’s 2020 Delivery Standards:
Canada:
SERVICE | DELIVERY ESTIMATES |
REGULAR PARCEL | 2 TO 9 BUSINESS DAYS FROM SHIP DATE |
EXPEDITED PARCEL | 1 TO 7 BUSINESS DAYS FROM SHIP DATE |
XPRESSPOST | 1 TO 3 BUSINESS DAYS FROM SHIP DATE |
PRIORITY | 1 BUSINESS DAY FROM SHIP DATE |
United States of America:
SERVICE | DELIVERY ESTIMATES |
SMALL PACKET USA AIR (WITHOUT TRACKING) | 5 TO 8 BUSINESS DAYS FROM SHIP DATE |
TRACKED PACKET USA | 5 TO 7 BUSINESS DAYS FROM SHIP DATE |
EXPEDITED PARCEL USA | 4 TO 5 BUSINESS DAYS FROM SHIP DATE |
XPRESSPOST USA | 2 TO 3 BUSINESS DAYS FROM SHIP DATE |
PRIORITY WORLDWIDE | 1 BUSINESS DAY FROM SHIP DATE |
International:
SERVICE | DELIVERY ESTIMATES |
SMALL PACKET INTERNATIONAL AIR (WITHOUT TRACKING) | 6 TO 12 BUSINESS DAYS FROM SHIP DATE |
TRACKED PACKET INTERNATIONAL | 6 TO 10 BUSINESS DAYS FROM SHIP DATE |
XPRESSPOST INTERNATIONAL | 4 TO 9 BUSINESS DAYS FROM SHIP DATE |
PRIORITY WORLDWIDE | 2 TO 4 BUSINESS DAYS FROM SHIP DATE |
The estimated shipping time may be subject to delays due to customs, destination, and national holidays. We ask that you please allow up to 10 business days for parcels with tracking, and 12 business days for parcels without tracking, before contacting us in regards to your order. If you have yet to receive your order within this timeframe or your estimated delivery date has passed, please contact us at info@ruesaintpatrick.com and we will advise Canada Post.
Customs & Duties:
Rue Saint Patrick is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Please note: Rue Saint Patrick is not responsible for any lost, stolen, or damaged shipments.